Support
Something not working, or a question about your account? Write to us. Top Townie is a small team in the Mohawk Valley, and a real person reads every message.
Email is the fastest way to reach support. Tell us what happened and which device you're on, and we'll take it from there.
Email supportWe reply to every message, usually within a day or two.
Common requests
Trouble signing in
You can sign in with an email and password, or with Apple or Google. Forgotten passwords reset from the sign-in screen — if the reset email doesn't arrive, check your spam folder first. Trying to get into the business console instead? See the next topic.
Can't sign in to the business console
If you can't get into business.toptownie.com, your business account may not be set up yet, or you may be using a different email from the one we have. Email us the business name and the address you're signing in with, and we'll get you access.
Your business account was paused
If the business console told you your account has been paused, email us the business name and the address you sign in with, and we'll get back to you.
"Incorrect password" when you've never set one
If you originally signed up with Apple or Google, your account may not have a password at all. Use the same Apple or Google button you started with, rather than the email and password fields.
Delete your account
You can delete your account at any time from Settings inside the app. If you no longer have it installed, email support from the address you signed up with and we'll handle it. Either route starts the same 30-day process. How account deletion works →
Something's wrong with a business listing
Wrong hours, a closed business, or a listing that shouldn't be there — email us the business name and what's off, and we'll correct it.
You own a business on Top Townie
To claim your listing, update your information, or post to your neighborhood, email us and we'll get you set up.
Privacy and data questions
Our Privacy Policy covers what we collect and why, and the Terms of Service cover the rest. For anything the policy doesn't answer, email us.